Refund Policy

At Nageena Ayurvedic Pharmacy, we are committed to providing high-quality Ayurvedic products, including Sukoon Oil, designed to promote health and well-being. We take great care in ensuring that our products reach you in perfect condition. However, if you are not completely satisfied with your purchase, we are here to assist you with an easy and transparent return and refund process.

Eligibility for Refunds and Returns
To ensure fairness and maintain the integrity of our products, please note the following conditions:

1. Condition of the Product:
– The product must be unused, unopened, and in the same condition as it was delivered.
– It should be returned in the original packaging with all labels, tags, and any accompanying materials.

2. Timeframe:
– Requests for refunds or returns must be initiated within [add your timeframe, e.g., 7 or 30 days] from the date of delivery.

3. Proof of Purchase:
– Please provide the original order receipt or invoice as proof of purchase.

Non-Refundable and Non-Returnable Items
While we strive to make the process simple for you, there are certain exceptions:

– Products that have been used, tampered with, or damaged after delivery are not eligible for returns or refunds.
– Items purchased during special promotions, discounts, or clearance sales may not qualify for refunds.
– Health and personal care products that have been opened cannot be returned for hygiene reasons.

Steps to Initiate a Refund or Return

1. Contact Us:
– Reach out to our customer care team via email at *[add your email]* or call us at *[add your phone number]*.
– Share details of your issue, along with your order number and proof of purchase.

2. Approval Process:
– Our team will carefully review your request.
– If eligible, we will provide instructions for returning the product to our facility.

3. Return the Product:
– Pack the product securely to prevent any damage during transit.
– Ship it to the return address provided by our team.

4. Refund Processing:
– Once we receive and inspect the product, we will notify you of the status of your refund.
– Approved refunds will be processed, and the amount will be credited to your original payment method within [mention timeframe, e.g., 7-10 business days].

Exchange Policy
We do not currently offer product exchanges. If you received a defective or incorrect item, please follow the return process to request a refund, and you may place a new order for the correct product.

Cancellation Policy
– Orders can be canceled before they are shipped. Please contact us immediately if you wish to cancel your order.
– Once the product is shipped, cancellation requests cannot be processed.

Damaged or Defective Products
We ensure every product is thoroughly inspected before shipping. However, if you receive a damaged or defective product:
– Contact us within *[add timeframe, e.g., 24-48 hours]* of delivery with photos of the damaged item.
– We will arrange for a replacement or a refund as per your preference.

Shipping Costs for Returns
– Customers are responsible for the shipping costs associated with returning products unless the return is due to a mistake on our part (e.g., incorrect or defective product).
– Shipping costs for refunds are non-refundable.

Contact Us for Support
Your satisfaction is our priority. If you have any questions or need assistance with your purchase, please don’t hesitate to get in touch:

– Email: nageenasukoonoil@gmail.com
– Phone: 982302399
– Address: 181, Attar Wala Compound, Near Apsara Talkies, Kalyan Road, Bhiwandi

Thank you for trusting Nageena Ayurvedic Pharmacy and Sukoon Oil. We value your support and are here to ensure a seamless experience for you.